Update: Now I do get rolled back to the procedure room, which is great . . . and Dr. Koening is a great Dr., but oh my goodness . . . he needs to get someone to manage his procedure prep room. I got back to the curtained off area and the bed wasn't ready, so I had to sit in a chair, until they could get the bed cleaned and sheeted . . . then the lady who was going to do my IV, had not gotten the message that I asked for lidocaine, which I was assured they would have in the area where they were going to do the IV. I had to keep insisting until she finally went and asked for the Dr. guy who was back there to administer the shot, well he said he had to get the sheet on another bed, and she angrily said she would do it for him so that he could go get the lidocaine. He got it and he proceeded to try to put the IV in but he couldn't find a good vein, so he decided to try it on my foot ( never had that done before). Then the first lady told him there was a good vein in my hand. So he proceeded to try to to get the IV into that spot, but couldn't, so he was going to give me another shot of lidocaine in my other hand, and I said maybe she can do it, so she came over, and began to work on the IV. My hand was hanging out in the air and she kept telling me to hold still. I told her that I needed something to rest my hand on in order keep it still, so she put it on her knee, all the time having an angry demeanor. The Dr. guy, who had made it very clear that he was a Dr. reciting all the board certifications that he had . . . was rapidly asking me questions, he said, so that I would be distracted from the IV proceedings, when in actuality he was just irritating me. . . anyhow I finally got to the procedure room, and all was professional and caring. Afterward when I got into the wheel chair to go to my vehicle, the young man was speeding down to the elevator and to the car. I said , wow you are speedy and, he said "yeah things have been crazy around there that morning." I was so exhausted from the ordeal before the proceedure that I was glad to get home and crash on my sofa.